All items being returned must be unused, unopened and in their original selling condition. Refunds or exchanges of textbooks can be made within 10 days of original receiving date. All Refunds will be issued in the original form of payment. All clearance items are final sale.

All returns are subject to inspection and must include the original tags and be unopened in their original selling condition. The customer is responsible for any return shipping charges. Original receipt is required for all returns/exchanges.

Damaged or missing items must be reported immediately upon receipt.

IMPORTANT NOTE

The following items cannot be returned or exchanged:

  • New textbooks that have been marked, spine-cracked, worn, highlighted, corners bent, and generally used are non-returnable, texts must be in perfect condition
  • eBooks are final sale and non-returnable
  • Open packages including open shrink-wrapped packages are non-returnable – shrink-wrapped textbooks must be in sealed, original packaging Access codes are final sale and non-returnable
  • Spiral bound material are final sale and non-returnable
  • Scrubs or uniforms

Cancellation or Refund of an Unshipped Order

If you wish to cancel your order or request a partial refund (i.e. incorrect quantity ordered, wrong textbook ordered, etc…) and the order has not yet  shipped, a 5% administration fee will apply to the refunded amount.

Return or Exchange a Shipped Order

Once an order has shipped, any returns or exchanges are subject to a 20% restocking fee on the cost of purchased items. This fee will be deducted from the refund.  Shipping fees are non-refundable.  Refunds or exchanges must be made within 10 days of the first delivery attempt, as recorded by the shipping courier.

Incorrect/Incomplete Shipping Address

Please note that a FULL shipping address is required when placing your order.  You must include your unit/apartment/suite number if your address has one.  Addresses that require a unit/apartment/suite number and do not have one will be returned to our warehouse by Canada Post. In the event that a unit/apartment/suite number has not been provided and the order is being returned to our warehouse by Canada Post, we cannot provide a refund or reship the order until it is received from Canada Post.

Please contact info@campusbookstore.ca for return information.