Returns & Refunds Policy 

  • Items you return must be unused, unopened, and in original condition.
  • You can return or exchange textbooks within 10 days of receiving them.
  • Refunds are given using the same payment method you used to buy.
  • Clearance items cannot be returned.

Before Returning Items

  • All returns are checked before approval.
  • Items must have original tags and be unopened.
  • You must pay for return shipping.
  • A receipt is required for all returns or exchanges.
  • Report any damaged or missing items right away.

Items You Cannot Return After Delivery

  • Used or damaged textbooks (must be in perfect condition)
  • eBooks
  • Open packages (including opened shrink wrap)
  • Access codes
  • Spiral-bound materials
  • Scrubs or uniforms

Exception to the above policy:  If a package containing scrubs/uniforms was returned by the courier because it was refused by the recipient at time of delivery or not picked up from the local Access Point/Post Office, a refund can be provided subject to the Returning an Order (After It Ships) clause below.

 

Canceling an Order (Before It Ships)

  • You can cancel, but there is a 5% fee taken from your refund.

Returning an Order (After It Ships)

  • A 20% restocking fee will be taken from your refund.
  • Shipping fees are not refunded.
  • Returns must be made within 10 days of the first delivery attempt.

 

Shipping Address

  • Make sure your address is complete, including unit or apartment number.
  • If your package is returned because the address is incomplete, it must come back to us before we can refund or resend it.

Contact

Refund Time

  • Refunds take about 7–10 business days to process.